Easy and free return
We always want to make your purchase on frantoiogentili.it unique and transparent. This is why we have set up an easy and free return service.
If for any reason you are not satisfied with the product received, within 14 days of receiving it, do this:
1. Send us an email telling us:
Your name, surname and order number.
That you want to exercise the right of withdrawal pursuant to art. 5 Legislative Decree 185/1999.
Account holder (name and surname) and Iban number if you want to receive the refund on a checking account.
The email if you want to have the refund on your Paypal account.
2. We will send you an email with a code to be provided to GLS. Contact the GLS office closest to your home and book a collection, providing the code.
3. Within 14 days of receipt of the goods we will refund the amount paid.
We hope this simplified procedure can help you resolve these issues quickly.
You can find more information by clicking here.
N.B. Shipping costs related to the purchase will not be reimbursed, if incurred.