FRANTOIO GENTILI
Buying Guide
HOW TO BUY
1. If you want to buy, choose the product, select the quantity and click “add to cart”.
2. Add other products in the same way and click “view cart” to proceed with the purchase.
3. Accept our conditions of sale and click on “checkout”.
4. Fill out the form with all the data requested and save them for a future purchase.
5. Click “go to shipping method” and then “go to payment method”. At this point, if you have a discount code to use, enter it.
6. To complete the order click on “complete order”.
You will receive the order confirmation at the e-mail address you registered during the purchase with the summary of your order. If you don’t see it, try checking your spam folder.
From this moment on, you will no longer be able to add other items to your order. If you want, you can make a new one.
After completing the order you can no longer cancel it and change the shipping address, to do so write to [email protected]
After completing the order you can no longer cancel it, to do so write to [email protected] or call from 8.30 to 12.30 from Monday to Saturday.
After completing the order you can no longer modify it, to do so write to [email protected] or call from 8.30 to 12.30 from Monday to Saturday.
To consult the conditions of sale, follow this link.
PAYMENTS
On frantoiogentili.it it is possible to pay with:
VISA, MASTERCARD and AMEX credit card
Rechargeable credit card (eg Postapay)
Bank transfer
Paypal
Cash on delivery (additional € 3)
For payments made by credit card and Paypal, the amount of the order will be debited at the time of shipment.
Yes, by selecting “Bank Transfer” at checkout you will receive the information necessary to proceed with the payment.
If you have made a purchase by selecting “bank transfer” as the payment method, it is not possible to go back. If you are unable to complete the payment in this way, send an e-mail to [email protected], the staff will be able to suggest an alternative solution.
SHIPMENTS
The cost of shipping is 9.90 euros (in Italy) and free for orders over 100 euros.
For orders from abroad, costs may vary depending on the area.
GLS or MDE will take care of your delivery and in the shipping confirmation email you will find a link to follow the path of your package.
The delivery time is 48 working hours but we inform you that, in conjunction with particular events such as: Sales, Black Friday, etc …, the processing of your order may be slightly delayed due to the high number of shipments. You will be able to monitor your order from the tracking that will arrive in the shipping confirmation email.
If you have selected “bank transfer” as a payment method, the order will be processed from the moment the sum is credited to the account. For more information contact the Costumer Care Service by sending an email to [email protected]
Of course, doing it is simple: just enter the address where you want to ship your order.
There may be delays in shipments for various reasons: particular events such as the release of the new collection, promotions etc … or because the address you entered is not complete with all the data or because the payment method by bank transfer banking has not yet been registered. Check the path of your order at the link received in the shipment confirmation and contact the customer care service. If you do not receive the shipping confirmation email, it means that your order is being processed and not shipped yet.
Yes, we ship all over the world. For EU countries, the purchase can be made through the site, while for non-EU countries it is advisable to contact the customer care service by email ([email protected] or by calling).
RETURNS
Yes, you can return the purchase free of charge within 7 days by contacting the support service [email protected] who will arrange collection and refund.
If you have changed your mind about your purchase, write to [email protected] within 7 days from the date you received the goods.
Write us in the subject of the email: RETURN REQUEST, ORDER N ° ****
Tell us in the text of the email:
– the name and surname linked to your order
– that you want to exercise the right of withdrawal pursuant to article 5 of Legislative Decree 185/1999
If you want to receive the refund on a current account: indicate the name and surname of the account holder together with the IBAN code
If you want to receive the refund on a Paypal account: indicate the e-mail address linked to the account
The staff will take care of booking a collection directly to your home.
If you have requested a return, the refund will be made within 14 days from the date of arrival of the goods at the premises. Only in the event that you decide to return the order in full will you also be refunded the shipping costs.
Yes, send us an e-mail to [email protected] telling us:
Location
Province
Postal Code
Street address
Contact person
Contact e-mail
Telephone number